Legal Notices


The contents of this website are for general information purposes only - and are not intended to be relied on by any user for any purpose. The Payne Clinic accept no responsibility for any loss of any kind which may arise from the use of information contained in this site or from accessing this site.
This website may contain links to Web pages not authored and/or owned by The Payne Clinic. We make no guarantee or promises about the information on those websites and cannot accept responsibility for the actions or inaction of their operators.

Legal Notices

Except where otherwise noted, all textual and graphical content on this web site is Copyright © Joanna Payne.
Except where explicitly stated, all rights are reserved, and use or reproduction of content or trade marks on this web site, other than for the purposes of personal browsing of this site, is expressly prohibited without the written permission of Joanna Payne.
Joanna Payne makes no warranties about the accuracy or currency of the information provided on this site.


(Why we collect your personal data and what we do with it)

When you supply your personal details to The Payne Clinic they are stored and processed for 4 reasons (the bits in bold are the relevant terms used in the General Data Protection Regulation – i.e. the law):

  1. We need to collect personal information about your health in order to provide you with the best possible treatment. Your requesting treatment and our agreement to provide that care constitutes a contract. You can, of course, refuse to provide the information, but if you were to do that we would not be able to provide treatment.
  2. We have a “Legitimate Interest” in collecting that information, because without it we couldn’t do our job effectively and safely.
  3. We also think that it is important that we can contact you in order to confirm your appointments with us or to update you on matters related to your medical care. This again constitutes “Legitimate Interest”, but this time it is your legitimate interest.
  4. Provided we have your consent, we may occasionally send you general health information in the form of articles, advice or newsletters. You may withdraw this consent at any time – just let us know by any convenient method.

We have a legal obligation to retain your records for 8 years after your most recent appointment (or age 25, if this is longer), but after this period you can ask us to delete your records if you wish. Otherwise, we will retain your records indefinitely in order that we can provide you with the best possible care should you need to see us at some future date.

Your intake form and treatment notes are stored on paper, in locked filing cabinets, and the building is always locked when not occupied.

Your contact details and date of birth are stored on our office computer and an iPhone. Both are password protected, backed up regularly, and the pc is in a building which is locked when not occupied.

We will never share your data with anyone who does not need access without your written consent. Only the following people will have routine access to your data:   

• Your practitioner in order that they can provide you with treatment.

• Our reception staff, because they organise our practitioners’ diaries, and coordinate appointments and reminders (but they do not have access to your medical history or sensitive personal information).

• Other administrative staff, such as our bookkeeper. Again, administrative staff will not have access to your medical notes, just your essential contact details.

From time to time, we may have to employ consultants (such as IT consultants) to perform tasks which might give them access to your personal data (but not your medical notes). We will ensure that they are fully aware that they must treat that information as confidential, and we will ensure that they sign a non-disclosure agreement.

You have the right to see what personal data of yours we hold, and you can also ask us to correct any factual errors. Provided the legal minimum period has elapsed, you can also ask us to erase your records.

We want you to be absolutely confident that we are treating your personal data responsibly, and that we are doing everything we can to make sure that the only people who can access that data have a genuine need to do so.

Of course, if you feel that we are mishandling your personal data in some way, you have the right to complain. Complaints need to be sent to what is referred to in the jargon as the “Data Controller”. Here are the details you need for that:

Joanna Payne • • 01890 781825

Redhall Steading • Eyemouth • Berwickshire • TD14 5SG

If you are not satisfied with our response, then you have the right to raise the matter with the Information Commissioner’s Office.


Cookie Policy


Our website uses cookies.

Our website uses cookies to distinguish you from other users of our website. By using our website, and agreeing to this policy, you consent to our use of cookies.

A cookie is a computer file that is sent to your device and stored there. Cookies can be used to track how you use this site in a one-off session or as a returning visitor.

Why we use cookies

We use cookies to help us understand how website visitors use our site and what information is most useful to them. This helps us to provide the best service we can. Cookies do not contain information that identifies a visitor personally. However, if you choose to share personal information with us (for example, by using our shop), we may be able to link that personal information to information from cookies.

Deleting or blocking cookies

Some cookies expire as soon as you close your web browser at the end of a visit. Other cookies stay on your device until you delete them. You can delete cookies by following the instructions for your particular browser.

You can also block cookies, although if you do so your experience in using this website may not be as good as it could be.

Third party analytics and cookies

We use Google Analytics to analyse use of this website. Google Analytics generates statistical and other information about website visits by using cookies. The analytics information generated for this website is used to create reports for us on use of the website (for example, on visitor numbers). Google stores this information. Google’s privacy policy is available at:

It is possible that we might invite additional third parties to provide services to enhance this website. Those service providers may also send you cookies. They may use the information they obtain from their cookies to:

Track your browser beyond this website.
Build a profile of your online activity.
Target advertisements towards you.

Web site design by | bordernet ltd |